FAQ and support for local businesses

Problem

Same questions every day—hours, pricing, services. Staff repeat themselves instead of serving customers.

Solution

Chatbot or voice agent answers FAQs from a knowledge base. Escalate to human when needed. Frees staff for in-person and complex requests.

Benefits

• Fewer repetitive questions
• 24/7 answers
• Consistent info
• Staff focus on service

How to get started

1. 1

   Add FAQs and policies

   Load hours, pricing, services, and policies into the agent's knowledge base.

2. 2

   Set escalation

   Define when to hand off (e.g. complaint, complex request). Add contact or callback option.

3. 3

   Launch

   Agent answers on web and optionally phone. Update FAQs as offerings change.

Recommended tools

ManyChat, Intercom, Chatfuel. See the full list on the AI Local Business Agent pillar page.