Instant first response

Problem

Customers wait hours for a first reply. CSAT and resolution time suffer.

Solution

The AI sends an instant acknowledgment and, when possible, a full answer. Complex cases get triaged and routed with context.

Benefits

• Faster first response time
• Higher CSAT
• Agents focus on complex cases
• Consistent tone

How to get started

1. 1

   Connect help desk

   Integrate with Zendesk, Intercom, or your platform. It reads and writes tickets.

2. 2

   Configure responses

   Set tone and when to send full answer vs. acknowledgment. Define triage rules.

3. 3

   Go live

   Enable for all or a subset of tickets. Monitor first response time and escalation rate.

Recommended tools

Zendesk Answer Bot, Intercom Fin, Help Scout Beacon. See the full list on the AI Support Agent pillar page.