Ticket deflection with AI

Problem

Support is flooded with repetitive questions. Agents spend time on issues that could be self-served.

Solution

Answer from your KB in chat or email. When it can't resolve, escalate with full context.

Benefits

• Fewer tickets
• Faster resolution for simple issues
• 24/7 availability
• Consistent answers

How to get started

1. 1

   Sync knowledge base

   Connect your help desk and sync your KB. It will only use approved content.

2. 2

   Set escalation rules

   Define when to hand off: topic, sentiment, or user request. Map to the right team.

3. 3

   Launch and measure

   Turn on deflection. Track deflection rate and escalation quality.

Recommended tools

Zendesk Answer Bot, Intercom Fin, Freshdesk Freddy. See the full list on the AI Support Agent pillar page.