24/7 support calls

Problem

Support lines close at 5. After-hours callers get voicemail or wait for the next day.

Solution

Voice agent answers support calls 24/7, pulls from your knowledge base, and resolves or escalates with full context to the right team.

Benefits

• 24/7 coverage
• Faster resolution
• Consistent answers
• Better escalation context

How to get started

1. 1

   Connect phone and KB

   Connect your support number and sync knowledge base or FAQ.

2. 2

   Set escalation rules

   Define when to hand off (topic, sentiment, request). Map to teams or queue.

3. 3

   Launch and tune

   Agent handles calls; review and improve answers and escalation.

Recommended tools

Retell AI, Vapi, Bland AI. See the full list on the AI Voice Agent pillar page.