What makes a good agent handoff?

A good handoff transfers three things: context (what happened so far), state (what data has been collected), and intent (why the handoff is happening and what the receiving agent should do next). The user should never have to repeat information.

Agent Handoff

Written by Max Zeshut

Founder at Agentmelt

The process of transferring a task, conversation, or workflow from one AI agent to another—or from an AI agent to a human—while preserving full context. Effective handoffs include conversation history, resolved entities, attempted actions, and the reason for the transfer. Poor handoffs force the receiving agent or human to start from scratch, frustrating users and wasting time. Handoff protocols are a core feature of multi-agent systems and human-in-the-loop architectures.

Пример

A support agent handles a billing question but detects the customer also has a technical issue. It hands off to a technical support agent with the full conversation, the customer's account details, and a summary: 'Billing resolved—customer also reports intermittent API timeouts since Tuesday.'

Часто задаваемые вопросы

What makes a good agent handoff?: A good handoff transfers three things: context (what happened so far), state (what data has been collected), and intent (why the handoff is happening and what the receiving agent should do next). The user should never have to repeat information.

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