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Written by Max Zeshut
Founder at Agentmelt
A retrieval-augmented generation pattern that combines knowledge graphs with vector search to provide richer, more connected context to AI agents. While standard RAG retrieves text chunks based on semantic similarity, Graph RAG also traverses relationships between entities—connecting a customer's support history to their account details, product usage, and contract terms in a single retrieval step. This produces more comprehensive, contextually accurate responses.
A support agent using standard RAG finds the relevant help article for 'billing error.' A Graph RAG agent also retrieves: this customer's subscription tier, their 3 recent billing changes, the account manager's notes, and related known issues—producing a response that addresses the root cause rather than giving a generic answer.