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AI agents handle first notice of loss, extract claim details from documents and calls, assess severity, and route to the right adjuster—cutting intake time from days to minutes.
Claims intake is manual and slow: customers submit information across phone, email, and web forms. Adjusters spend 30–40% of their time on administrative tasks rather than investigating claims.
The AI agent collects claim information through conversational interfaces (chat, voice, web), extracts structured data from documents (police reports, medical records, photos), assesses initial severity, and routes to the appropriate adjuster with a complete file.
Define your claim categories (auto, property, health, liability), required fields for each, and routing rules based on severity and coverage.
Integrate policy administration system, document management, and adjuster assignment platform. The agent needs to verify coverage and route intelligently.
Start with one claim type (e.g., auto). Measure intake time, data completeness, and routing accuracy. Expand to additional lines as confidence builds.
Shift Technology, Tractable, Snapsheet. See the full list on the AI Insurance Agent pillar page.