Review response automation

Problem

Local businesses receive reviews across multiple platforms but lack time to respond to each one. Unanswered reviews—especially negative ones—hurt reputation and local search rankings.

Solution

The AI agent monitors all review platforms in real time, drafts personalized responses that reference specific details from each review, and posts automatically for positive reviews. Negative reviews are queued for owner approval before posting.

Benefits

• Every review gets a response within hours
• Personalized replies referencing specific feedback
• Consistent brand voice across all platforms
• Improved local search ranking from active engagement

How to get started

1. 1

   Connect review platforms

   Link Google Business Profile, Yelp, Facebook, and industry review sites.

2. 2

   Set voice and escalation rules

   Define your brand tone, response templates for common scenarios, and when to queue for human review.

3. 3

   Monitor and improve

   Auto-respond to positive reviews. Review and approve negative review responses. Track sentiment trends.

Recommended tools

Podium, Birdeye, GoHighLevel. See the full list on the AI Local Business Agent pillar page.