IT helpdesk ticket deflection

Problem

IT teams spend 50%+ of their time on repetitive tier-1 requests: password resets, access provisioning, and 'how do I' questions.

Solution

An AI agent lives in Slack/Teams, answers IT questions from your internal wiki, and executes common actions (reset passwords, provision software access) with manager approval flows.

Benefits

• 50%+ ticket deflection
• Employees unblocked in seconds
• IT team focuses on strategic work
• Consistent policy enforcement

How to get started

1. 1

   Connect to Slack/Teams

   Install the agent in your workspace and connect your internal knowledge base.

2. 2

   Set up action workflows

   Define what the agent can do autonomously (answer FAQs) vs. what needs approval (access provisioning).

3. 3

   Deploy and measure

   Launch to the team. Track deflection rate, resolution time, and employee satisfaction.

Recommended tools

Moveworks, Atomicwork, Rezolve AI. See the full list on the AI Operations & IT Agent pillar page.