Cost per Resolution

The total cost to resolve a single customer interaction from start to finish—including LLM inference, tool calls, human escalation time, and infrastructure. Cost per resolution is the primary financial metric for support agents: it directly compares AI agent economics against human-only support. Typical AI agent cost per resolution ranges from $0.50–$2.00 versus $5–$15 for human agents, but only when the AI resolution is actually successful.