Knowledge base search and surfacing

Problem

Your KB is underused. Customers and agents can't find the right article quickly.

Solution

Understand questions and surface the most relevant articles. Reduces handle time and improves deflection.

Benefits

• Faster resolution
• Better KB utilization
• Consistent answers
• Less agent lookup time

How to get started

1. 1

   Index your KB

   Sync your help center or docs. It indexes and ranks by relevance.

2. 2

   Embed in chat or help center

   Add search or suggested articles to your widget or help center.

3. 3

   Tune and expand

   Review which articles get surfaced. Update content and add missing topics.

Recommended tools

Zendesk, Intercom, Freshdesk Freddy. See the full list on the AI Support Agent pillar page.