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Compare dedicated support AI with Zendesk: deflection, Answer Bot, and when to add a dedicated layer.
| Feature | AI ai support agent | Zendesk |
|---|---|---|
| Deflection | Purpose-built for KB and deflection | Answer Bot and Guide |
| Integration | Often integrates with Zendesk | Native Zendesk stack |
| Customization | Dedicated AI tuning and rules | Answer Bot + Guide configuration |
| Best for | Teams wanting best-in-class AI on top of Zendesk | All-in-one Zendesk users |
Zendesk is a full help desk; Answer Bot adds AI. A dedicated support layer can sit on top for deeper deflection and customization, or you can rely on Zendesk’s native AI. Choose based on how much customization you need.