Digital Worker

An AI agent conceptualized as a virtual team member that handles a defined set of responsibilities—processing invoices, qualifying leads, triaging support tickets, or scheduling appointments. The digital worker framing shifts how organizations think about AI agents: instead of a tool you configure, it's a role you hire for, with KPIs, a scope of authority, and an escalation path. This mental model helps non-technical stakeholders understand what the agent does and how it fits into existing team structures.