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The questions your help centre already answers get resolved with a cited reply and no agent; the rest arrive classified, prioritised and summarised. Customers about to hit a problem — a failed payment, an error spike, an unused feature — hear from you first. And every Monday the team gets a report of what customers actually said last week. Three blueprints, inside the help desk you already run.
Repeating work, per week21 h
Three blueprints cover most of it. The rest stays yours.
Three rungs
One-time prices, no subscription. Every rung is credited in full against the next one for 30 days, so starting small costs nothing extra. Card checkout on Stripe; the confirmation and the next step arrive within a minute.
$49one-time
You have imported a workflow before, or want to try before anyone touches your accounts.
$249one-time
You want the first blueprint running in your accounts this week, without learning a tool.
$490one-time
You want the whole job automated — all three blueprints, in your voice, with someone to call.
Every rung is credited in full against the next one for 30 days: kit → install → package. Model usage and any paid n8n, Make or Zapier plan are billed by the providers to your own accounts, usually a few dollars a month. Need more than the package? When a support team needs a custom build. Package terms: fixes, credits, refunds, your data.
What gets installed
Each is a documented blueprint from the library — trigger, steps, guardrails, free template — adapted here to how support teams work. The kit and the install cover the first; the package covers all three.
Repeat questions answered from your help centre with a citation and resolved without an agent; everything else routed to the right person with a summary, a priority and the customer's context. Cancellations, complaints and anything legal always go to a person.
Watches for the signals that precede a ticket — a failed payment, an error spike, a feature never used, a shipping delay — and sends a specific message first, with a person approving anything sensitive and one message per customer per week at most.
Every ticket, review and call note classified by theme and sentiment, the quotable line extracted with its source, and a weekly report written for the product and support leads — with the urgent items routed the same day.
What it actually does
Not a feature list — the messages and actions as they happen once the first blueprint is installed. Every outgoing message starts as a draft you approved once; after that it runs on the rules you set.
Worked example · illustrative
Not a client report
About 1,400 tickets a month; roughly a third were the same twenty questions. First response median three hours; twelve agent-hours a week on questions the help centre already answered.
The first month| Metric | Before | After a month |
|---|---|---|
| Tickets resolved without an agent | 0% | 38% |
| First response on repeat questions | 3 h median | under 2 min |
| Reopen rate on automated replies | — | 3% |
| Agent hours a week on repeat questions | 12 | 3 |
This is a worked example, not a client's results: the figures are what the blueprint's own metrics and the role's published benchmarks make typical for an install of this size. Real numbers will replace it, with permission, once the first installs have run a month.
Which rung
Your tools, your volume, how much you want to touch. The answer is a rung and a price — no call at any rung. If you would rather write three sentences, the form is below.
Not on the list? Most tools with an API work; say which on the form.
Answer all three and the rung appears here — with what happens next and the price.
What happens after you pay
Card checkout on Stripe, then the confirmation lands within a minute. This is what it says — the same for every role, with the tools and blueprints swapped for yours.
Before you order
It answers only from your help centre and cites the article; anything below the confidence threshold, and every cancellation, complaint, refund or legal word, goes to a person. The first week runs in approval mode so you see every reply before it sends.
A ticket counts as deflected only if the automated reply resolved it and it was not reopened within seven days. The weekly report shows deflection rate, reopen rate and the questions it declined to answer, so you can add articles.
It takes the repeat questions — typically a third of volume — and hands the rest over better prepared. Agents spend their time on the tickets that need judgement.
The standard version is one help desk, one help centre, one language. Multiple brands or languages, or actions inside your product (refunds, plan changes), are a custom build — the blueprint page says so before you pay.
Everything runs in your help desk and your accounts. Model calls go to an API under terms that do not use your data for training; no ticket text is stored outside your systems.
When a package isn’t enough
A custom build starts at $2,000: your own rules, delivered into your accounts to keep, with documentation and 30 days of fixes. The package is credited against it for 30 days.
How custom builds workSeveral brands, languages or help centres behind one desk.
Actions inside your product — refunds, plan changes, data exports — instead of answers only.
Phone or voice support with the same knowledge base.
Order, or ask
One reply within 24 hours: the rung that fits, the payment link, and the next step. Everything happens by email and in your accounts — there is no call at any rung.
Prefer email? ask@agentmelt.com
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