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Written by Max Zeshut
Founder at Agentmelt
A technique that combines retrieval (fetching relevant documents from a knowledge base or database) with LLM generation. The model uses retrieved context to produce accurate, cited answers. RAG powers support agents that answer from your KB and legal agents that cite precedents.
A support agent receives a customer question, searches the help center for relevant articles, and generates an answer that cites the specific article—reducing hallucination and building trust.