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Compare dedicated AI voice agents with Dialpad's built-in AI: call handling, autonomy, and integration options.
Feature by feature
| Feature | ■ AI Voice Agent | Dialpad AI |
|---|---|---|
| Call handling | Autonomous: answers, qualifies, books appointments | AI assists human agents with real-time coaching and transcription |
| Autonomy | Handles calls end-to-end without a human | Augments human agents during live calls |
| Analytics | Call outcomes, booking rates, qualification data | Call analytics, sentiment, and coaching insights |
| Best for | Replacing or supplementing front-line call handling | Teams wanting AI-powered coaching for human agents |
Call handling
■ AI Voice Agent
Autonomous: answers, qualifies, books appointments
Dialpad AI
AI assists human agents with real-time coaching and transcription
Autonomy
■ AI Voice Agent
Handles calls end-to-end without a human
Dialpad AI
Augments human agents during live calls
Analytics
■ AI Voice Agent
Call outcomes, booking rates, qualification data
Dialpad AI
Call analytics, sentiment, and coaching insights
Best for
■ AI Voice Agent
Replacing or supplementing front-line call handling
Dialpad AI
Teams wanting AI-powered coaching for human agents
Or have the process automated
Each is a standard automation with a price and a free template — run for you, installed for you, or built custom when yours differs. No call.
Free auditEvery lead gets a personal first reply in under two minutes, day or night within your hours; the answers land in the CRM; the agent only picks up conversations that have started.
$197/month · read the blueprint →OperationsEvery appointment gets a sequence — 7 days, 2 days, 3 hours — on the patient's preferred channel.
$197/month · read the blueprint →Security & ITMost L1 requests are resolved in the conversation where they were asked, in minutes, with the approval and the audit trail the security team requires.
$297/month · read the blueprint →Next
Tell us the process and the tools it touches. The free audit sends a one-page plan on the page and by email in minutes; the written scope with a fixed price follows by email — custom builds from $2,000, managed workflows from $197/month.