Start customer health scoring — $297/month, setup included

Every account has a score with a trend and the components behind it. A drop of more than a set number of points in a week alerts the owner with the reason (“admin user inactive 21 days; two negative-sentiment tickets”) and a drafted message. Renewal forecasts stop being a guess because the score is calibrated against actual churn every quarter.

Start · $297/month Read the blueprint first

BlueprintCustomer Health Scoring
Price$297/month · setup included
BillingMonthly from today · cancel any time
Starts whenSchedule Trigger (weekly) + event triggers
Steps8, with an approval step where money or a customer is involved
You keepThe automation, whatever happens — it is yours if you leave

What you do

Invite [email protected] to the accounts below — read-only where possible, about 20 minutes.
Answer the two or three questions in the checklist email: your rules, quiet hours, who approves.
Approve the first runs from your phone until you say “let it run”.

What the subscription includes

Set up, hosted, watched, reported.

Setup and configuration to your tools, with an approval step wherever money or a customer is involved
It runs on our servers — or in your own automation tool if you already run one
Monitoring, and fixes when a connected API or model changes
Small improvements as you ask for them, inside the blueprint's scope
A monthly report: handled, approved, exceptions — and what the exceptions map to
Cancel monthly; the automation stays yours either way

Covers up to 2,000 accounts across one analytics, one help desk and one CRM. Predictive (ML) churn models trained on your history are a custom build once you have 12+ months of outcome data. Subscription terms: billing, cancellation, fixes, your files.

Access we will ask for

Read-only where possible, scoped to what the workflow touches. The checklist with exact steps arrives by email right after payment.

Tool	Why
Mixpanel / Amplitude / PostHog	Usage components
Zendesk / Intercom	Support components
Claude	Sentiment analysis and intervention drafts
HubSpot / Salesforce	Score field, alerts, timeline

The first month

Day by day.

TodayPayment confirmed; you get the access checklist for the accounts the blueprint touches.
Days 1–2You invite [email protected] to the three or four accounts the automation touches — read-only where possible, about 20 minutes, revocable any time. We configure the blueprint to your tools and your rules.
Days 3–5First runs on real records, with you approving each one in Slack or email until you say “let it run”.
LiveIt runs. Exceptions come to a person; everything else is logged in the tool where it happened, tagged as automated.
1st of the monthThe report: handled, exceptions, what changed — and, when an exception type is large, the custom trigger it maps to.

Before you pay

Three things that make it a custom build instead.

If one of these is you, the subscription would spend its first month logging exceptions. Run the free audit and the plan prices the custom version ($4,500–8,000 one-time) next to the standard one — by email, no call.

Free audit instead

A predictive model trained on your own churn history — sensible once you have twelve months of outcomes.

More than 2,000 accounts, or health signals from several products, help desks or billing systems.

Interventions that run automatically in your product (in-app messages, plan changes) rather than as drafts for a CSM.

Start

Customer Health Scoring · $297/month

Card checkout on Stripe. The access checklist and the first-month plan land in your inbox within a minute; setup starts when you reply.

Start · $297/month How pricing worksPrefer to talk first? [email protected] · free audit

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