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Every new account is measured against milestones — first login, data connected, first workflow run, team invited, first result. Nudges go out only when a milestone is overdue and say exactly what the next step is. Activation rate rises; CSM time concentrates on the accounts that are stuck; and the milestone funnel shows where onboarding itself is broken.
What you do
What the subscription includes
Covers one product with up to eight milestones and 1,000 new accounts a month. Multiple products or in-app guided tours are a custom build. Subscription terms: billing, cancellation, fixes, your files.
Read-only where possible, scoped to what the workflow touches. The checklist with exact steps arrives by email right after payment.
| Tool | Why |
|---|---|
| Segment / Mixpanel / PostHog | Activation events |
| Claude | Stall-specific nudges and setup answers |
| HubSpot / Intercom | Logging, in-app messages, handover |
The first month
Before you pay
If one of these is you, the subscription would spend its first month logging exceptions. Run the free audit and the plan prices the custom version ($3,500–6,000 one-time) next to the standard one — by email, no call.
Free audit insteadMore than one product, each with its own activation milestones and nudges.
In-app guided tours or checklists that have to be built into your interface, not sent by email.
Above 1,000 new accounts a month, or hand-offs to an onboarding team with an assignment and SLA dashboard.
Start
Card checkout on Stripe. The access checklist and the first-month plan land in your inbox within a minute; setup starts when you reply.