Start support ticket deflection — $297/month, setup included

Repeat questions get a correct, cited answer in under a minute, around the clock. Agents open tickets that already carry a summary, the customer's context and a suggested category. First-response time drops for everyone, and the deflection rate is measured every day rather than guessed.

Start · $297/month Read the blueprint first

BlueprintSupport Ticket Deflection
Price$297/month · setup included
BillingMonthly from today · cancel any time
Starts whenHelp desk event (ticket created)
Steps8, with an approval step where money or a customer is involved
You keepThe automation, whatever happens — it is yours if you leave

What you do

Invite [email protected] to the accounts below — read-only where possible, about 20 minutes.
Answer the two or three questions in the checklist email: your rules, quiet hours, who approves.
Approve the first runs from your phone until you say “let it run”.

What the subscription includes

Set up, hosted, watched, reported.

Setup and configuration to your tools, with an approval step wherever money or a customer is involved
It runs on our servers — or in your own automation tool if you already run one
Monitoring, and fixes when a connected API or model changes
Small improvements as you ask for them, inside the blueprint's scope
A monthly report: handled, approved, exceptions — and what the exceptions map to
Cancel monthly; the automation stays yours either way

Covers up to 3,000 tickets a month, one help desk and one knowledge base in one language. Multi-language, multiple brands or actions inside your product (refunds, plan changes) are a custom build. Subscription terms: billing, cancellation, fixes, your files.

Access we will ask for

Read-only where possible, scoped to what the workflow touches. The checklist with exact steps arrives by email right after payment.

Tool	Why
Zendesk / Intercom / Freshdesk	Ticket system (unchanged)
Claude	Classification, answer drafting, summaries
Pinecone / Supabase / Qdrant	Knowledge-base vector store
HubSpot / Stripe	Customer context

The first month

Day by day.

TodayPayment confirmed; you get the access checklist for the accounts the blueprint touches.
Days 1–2You invite [email protected] to the three or four accounts the automation touches — read-only where possible, about 20 minutes, revocable any time. We configure the blueprint to your tools and your rules.
Days 3–5First runs on real records, with you approving each one in Slack or email until you say “let it run”.
LiveIt runs. Exceptions come to a person; everything else is logged in the tool where it happened, tagged as automated.
1st of the monthThe report: handled, exceptions, what changed — and, when an exception type is large, the custom trigger it maps to.

Before you pay

Three things that make it a custom build instead.

If one of these is you, the subscription would spend its first month logging exceptions. Run the free audit and the plan prices the custom version ($4,000–7,000 one-time) next to the standard one — by email, no call.

Free audit instead

More than one help desk, brand or language — each needs its own knowledge base, tone and routing.

Actions inside your product: issuing refunds, changing plans or resetting access from the ticket itself.

Volume above 3,000 tickets a month, or a review step that needs an agent-facing dashboard rather than reopen alerts.

Start

Support Ticket Deflection · $297/month

Card checkout on Stripe. The access checklist and the first-month plan land in your inbox within a minute; setup starts when you reply.

Start · $297/month How pricing worksPrefer to talk first? [email protected] · free audit

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